Shipping policy

Last updated: 2026/12/04

PeakEATS ships exclusively within Canada. Due to restrictions on transporting certain food products across borders, we do not offer international shipping at this time.

Order Processing Time

Orders are typically processed within 2–4 business days.
During high-volume periods (holidays, large restocks, promotions), processing times may be longer.
Orders are processed Monday–Friday. We do not ship on weekends or statutory holidays.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on destination, weight, and courier pricing.
Delivery estimates are provided by the carrier and may vary due to:

  • Carrier delays

  • Remote or rural delivery routes

  • Weather impacts

  • Holiday volume

PeakEATS is not responsible for delays once your package has been handed off to the carrier.

Shipping Carriers

We ship using reputable Canadian carriers, including:

  • Canada Post

  • UPS

  • Purolator

  • FedEx (Canada)

Carrier selection is based on the best rate and service available for your region.

Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking to update after the first scan.

Incorrect or Undeliverable Addresses

PeakEATS is not responsible for orders returned due to:

  • Incorrect or incomplete addresses entered by the customer

  • Unclaimed packages

  • PO Box or rural route limitations

If a shipment is returned to us, we can resend it once additional postage is paid. Shipping fees are non-refundable.

Lost or Delayed Shipments

If your package appears lost or significantly delayed:

  1. Email us at info@peakeatsfood.com with your order number.

  2. We will open a carrier investigation and help determine next steps.

Carriers require a set timeframe before classifying a parcel as lost.

Weather-Related Delays

As a mountain-based company, seasonal weather can occasionally impact delivery times.
Weather delays do not qualify for refunds or cancellations.

Order Cancellations

Cancellation requests are handled on a case-by-case basis.
Once an order is fulfilled or shipped, it cannot be cancelled.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will review the claim and may offer a replacement or store credit at our discretion.

Contact Information

Email: info@peakeatsfood.com
Phone: 403-688-6907
Mailing Address:
PeakEATS
2 Mt McGillivary Dr
Exshaw, AB, Canada T0L2C0